RentConsole
Legal

Terms of Service

Last updated: 15 July 2026

These are the terms on which RentConsole rents equipment to you. Please read them — particularly the sections on looking after the equipment, damage, and late returns, because those decide what you owe us if something goes wrong.

1. Who we are and what these terms cover

RentConsole is operated by [LEGAL ENTITY NAME — e.g. RentConsole Rentals Private Limited], [REGISTERED ADDRESS, Hyderabad, Telangana, PIN CODE]. These terms form a binding agreement between you and us when you place a rental order. If you do not agree with them, please do not use the service.

For a specific rental you may also be asked to electronically sign a rental agreement. Where that agreement conflicts with these terms, the signed rental agreement applies to that rental.

2. Eligibility

  • You must be at least 18 years old.
  • You must be able to enter a legally binding contract under Indian law.
  • You must provide accurate information and complete identity verification.
  • We currently deliver only within Hyderabad and the areas we list at checkout.

3. Your account

You sign in with your mobile number and a one-time password. You are responsible for keeping access to that number secure, and for activity on your account. Tell us immediately if you believe someone else is using it.

4. Identity verification — and why there is no deposit

We do not take a security deposit. Instead, we verify that you are a real, identifiable person. This is the core bargain of our service: you keep your money, and we rely on knowing who you are.

  • You must complete identity verification before we hand over equipment.
  • Verification may be done online (Aadhaar via DigiLocker plus a selfie) or in person with our staff.
  • The name on the booking must match the name on your identity document.
  • We may decline or cancel a booking if verification is incomplete, fails, or the details do not match. See our Cancellation & Refunds policy for what happens to your money.

How we handle your verification data is described in our Privacy Policy.

5. Bookings, pricing and payment

  • Prices are shown per rental and are calculated from your chosen dates: a base price for the first day plus an additional amount for each further day.
  • Prices include applicable taxes unless stated otherwise at checkout.
  • A booking is only confirmed once we accept it. Placing an order is an offer, not an automatic contract.
  • We screen every booking automatically. We may confirm it, hold it for manual review, or decline it. We are not obliged to explain the details of a decline, as that would undermine fraud prevention.
  • Delivery charges, if any, are shown before you pay.

6. Delivery and collection

  • You choose a delivery date and time slot, and place a map pin at your delivery location.
  • You must be present (or have an authorised adult present) to receive the equipment.
  • We may ask to see your identity document at handover.
  • Slots are targets, not guarantees. Traffic, weather and other events can cause delays; we will keep you informed on WhatsApp.
  • If we cannot deliver because nobody is available at the address, we may treat the booking as cancelled by you.

7. Looking after the equipment

The equipment remains our property at all times. You are renting it, not buying it. While it is with you, you agree to:

  • Use it only for its normal, intended purpose, and follow any instructions we give.
  • Keep it at the delivery address unless we agree otherwise. Do not take it out of Hyderabad without our written consent.
  • Not sublet, re-rent, lend, sell, pledge or part with possession of the equipment to anyone else.
  • Not modify, repair, open or tamper with it, or remove any labels or serial numbers.
  • Keep it safe, dry and secure, and take reasonable care of it.
  • Tell us immediately if it is damaged, lost, stolen or seized.

8. Damage, loss and theft

  • Normal wear and tear is expected and is not charged for.
  • You are responsible for damage beyond normal wear and tear, and for loss or theft, while the equipment is in your possession. This includes damage caused by misuse, liquid, drops, power surges, or by anyone you allow to use it.
  • Where equipment can be repaired, you are liable for the reasonable repair cost, including missing accessories.
  • Where it cannot be repaired, or is lost or stolen, you are liable for its replacement value.
  • In case of theft, you must file a police report and give us a copy.
  • We will tell you the amount and the basis for it, with evidence, before charging you.

9. Security devices in the equipment

Because we take no security deposit, some of our equipment contains a concealed GPS tracking device that lets us locate it if it is not returned. By renting, you acknowledge and consent to this. We use the device only to protect and recover our property — we do not use it to monitor you, and it does not record audio. The device and any location data belong to us and are handled in line with our Privacy Policy. You must not remove, disable, tamper with or damage it; doing so is a serious breach of these terms, and where the equipment is then not returned we may treat it as theft.

10. Returns and late returns

  • You must return the equipment, with all accessories, on the agreed return date.
  • We message you the day before your return is due so you can book a pickup slot.
  • If the equipment is not returned on time, a late fee of the standard daily rental rate for the item applies for each additional day, and we will remind you daily.
  • If it is not returned within 14 days of the due date, and you have not agreed an extension with us, we may treat it as lost and charge the replacement value, and we may pursue recovery through legal means.

11. Cancellation

Cancellations and refunds are covered in our Cancellation & Refunds policy, which forms part of these terms.

12. Things you must not do

  • Provide false identity information, or use someone else's identity.
  • Use the equipment for anything illegal, or in a way that could damage it or harm anyone.
  • Use the service to obtain equipment you do not intend to return.
  • Interfere with, probe or attempt to break the security of our website or systems.

13. Our rights

We may, acting reasonably:

  • Decline or cancel any booking — including after payment — where verification fails, our risk checks flag a serious concern, the item becomes unavailable, or we suspect fraud.
  • Suspend or close an account that breaches these terms.
  • Repossess equipment that is overdue, or where these terms are seriously breached.

14. Our responsibility to you

  • We will supply equipment that is in working order and has been checked and cleaned before dispatch.
  • If equipment is faulty on arrival, tell us immediately and we will replace it or refund you.
  • We are not liable for indirect or consequential loss — for example lost profits, lost data, or a spoiled event — arising from a delay, fault or unavailability.
  • Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, or for fraud.
  • Subject to the above, our total liability for any rental is limited to the amount you paid for that rental.

15. Events outside our control

We are not responsible for failing to perform where it is caused by something beyond our reasonable control — for example natural disasters, civil unrest, strikes, government action, or failures of public infrastructure. We will tell you and offer a refund or a rescheduled rental.

16. Changes to these terms

We may update these terms. The version published on this page when you place your order is the version that applies to that rental.

17. Governing law and disputes

These terms are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction. Before starting proceedings, please contact us — most issues are resolved quickly through support.

18. Contact

[LEGAL ENTITY NAME — e.g. RentConsole Rentals Private Limited]
[REGISTERED ADDRESS, Hyderabad, Telangana, PIN CODE]
Email: support@rentconsole.in  ·  Phone: [+91 XXXXX XXXXX]
GSTIN: [GSTIN]