1. The short version
- Cancel more than 24 hours before your delivery slot — full refund, no questions.
- Cancel closer than that, and we may keep a part to cover the slot we held for you.
- If we cancel, you always get a full refund.
- Refunds reach you in about 5–7 business days.
2. Cancelling before delivery
| When you cancel | What you get back |
|---|---|
| More than 24 hours before your delivery slot | 100% refund |
| Less than 24 hours before your slot | Refund of the rental, minus a cancellation fee to cover the reserved slot and dispatch preparation |
| After the driver has been dispatched | Refund of the rental, minus the delivery cost and cancellation fee |
| Nobody available at the address on delivery | Treated as a late cancellation by you |
To cancel, open your order from My orders, or contact support. If our staff call you before delivery about an incomplete verification, you can ask them to cancel on that call.
3. Cancelling after delivery (early return)
Rentals are booked for a set period and priced accordingly. If you return equipment early, we do not refund the unused days, because the item was held out of stock for your dates. If something has genuinely gone wrong, talk to us — see section 5.
4. When we cancel
You receive a full refund whenever we cancel, including where:
- Identity verification was not completed in time, or did not pass.
- Our risk checks declined the booking.
- The equipment became unavailable or failed its pre-dispatch check and we had no replacement.
- We could not deliver to your area or the slot you chose.
We tell you on WhatsApp when this happens, with the reason. If you think a decline was a mistake, contact support — we will look again.
5. Faulty or unsuitable equipment
- Faulty on arrival: tell us straight away. We will replace it as fast as we can, or give you a full refund if we cannot.
- Fails during your rental through no fault of yours: we will replace it or refund the days you could not use it.
- Missing accessories: tell us on delivery day and we will get them to you or refund the difference.
Please report problems as soon as you notice them — it is much harder for us to help after the rental has ended.
6. How refunds are paid
- Refunds go back to the original payment method. We cannot redirect a refund to a different account.
- Once approved, refunds are processed within 5–7 business days. Your bank may take a little longer to show it.
- For cash-on-delivery orders, there is usually nothing to refund; where there is, we will arrange a bank transfer.
7. There is no security deposit to return
We never take a security deposit, so there is never a deposit to chase after your rental. This is deliberate — it is why we verify identity instead. See our Terms of Service.
8. Charges we may raise instead
Because we hold no deposit, the following are charged after the fact, with evidence, if they apply:
- Late return: the standard daily rental rate for the item for each additional day.
- Damage beyond normal wear and tear: the reasonable repair cost.
- Loss, theft, or non-return after 14 days: the replacement value.
We will always tell you the amount and why, and show you the evidence, before charging. These are set out in full in our Terms of Service.
9. Disputes
If you disagree with a charge or a refund decision, email support@rentconsole.in with your order number. We aim to acknowledge within 24 hours and resolve within 15 days. If you are still not satisfied, you may escalate to our Grievance Officer — the details are in our Privacy Policy.
10. Contact
[LEGAL ENTITY NAME — e.g. RentConsole Rentals Private Limited]
[REGISTERED ADDRESS, Hyderabad, Telangana, PIN CODE]
Email: support@rentconsole.in · Phone: [+91 XXXXX XXXXX]